I didn’t really notice the high frequency of the blue screens of death until I had owned the laptop for 17 days, when it crashed for the 4th time. I kicked myself for having to pay retail when I could have planned ahead and saved several hundred dollars, but I got back to work quickly, and that was what really mattered.īut then the laptop started to crash – a lot. My files were backed up online, Best Buy was opening in a few hours, and I had a credit card, so I figured I would be back online by the end of the day.Īnd I was right I was back to work in about 4 hours, and all it took was spending $1600 on a new Dell laptop. When my last laptop died on 11 January, I saw it as a nuisance rather than a catastrophe. Instead, Dell has lied to me, given me the runaround, gaslighted me, and made empty promises.ĭo not under any circumstances buy hardware from Dell. I have a broken laptop which Dell has refused to repair, refused to replace, and refused to refund. If you have trouble after that, you are better off pitching it in the sea then asking Dell for help. A word of advice: If your Dell device has problems in the return window, take it back.
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